Shipping policy

Last updated: 03 May 2026
Website: www.photoshot.studio
Business: Caroline Signature

1. Digital delivery only

We sell digital AI-generated photo sessions.

No physical product is shipped. Therefore, no postal shipping fees apply.

2. Delivery method

Final images are delivered digitally by one or more of the following methods:

  • email;
  • download link;
  • customer account;
  • direct message or other agreed digital method.

3. Delivery time

Orders are usually delivered within 1–5 days after we receive the required uploaded photos and order information.

Delivery time may depend on:

  • current workload;
  • quality and completeness of uploaded photos;
  • package complexity;
  • technical processing time;
  • whether we need additional information from you.

4. Incorrect email or contact details

You are responsible for providing the correct email address and contact details.

If you entered incorrect information, contact us as soon as possible at:

Email: ana@photoshot.studio

5. Delivery issues

If you have not received your order after the expected delivery period, please check your spam or junk folder first.

If you still cannot find it, contact us with your order number.

6. No physical returns

Because our service is digital and personalised, there is no physical return process.

Refunds and cancellations are handled according to our Return and Refund Policy.